FAQ

We want to make sure that everybody’s appointment is serviced by the stylish car wash professionals available. It takes us time to find the right car detailing professional for you as we’ve to consider location, date, time and how long the service will take. And because we need to plan in advance, this is why we ask for early notice for all cancellations and rescheduling requests. A$ 50 cancellation fee or 50 of your service cost, whichever is higher may be charged for cancellations due to administration and time cost. However in the matter that you would like to reschedule then you’ll be charged with no fee, under the circumstance that the enrolled date is within the next 2 weeks and notified to us by a call with at least 24 hours notice to your original booking allocation.

Damage & Loss Policy

Even though we recommend the removal of all valuables and possessions from the vehicle prior to your car wash service, in the case of damage or loss, please follow this procedure. However, this must be communicated to us within 24 hours of service by email, in writing, If such an event occurs.

Hazardous Condition Policy

Still, our car wash professionals have the right to decline the offer, If your property is supposed a dangerous cleaning situation that goes over and above our normal cleaning environment included in our car wash packages. Upon such a service, you’ll be charged a$ 50 reserving fee or up to 50 of the service price (whichever is advanced) as a holding fee for reserving your space in our schedule. Dangerous conditions may include, but not limited to, mortal/ pet waste, sharp objects, weapons, poisonous spills, insect infestation, Mould, conditions, and so on. Same applies to vehicles parked in anon-serviceable areas. illegal parking, right coming to business, lower than 2 bases vacuity surrounding the vehicle ( obstruction-free) – all of which expose our Sydney auto detailers in a vulnerable and dangerous situation.

Still, additional time, cleaning agents, If your vehicle is deemed dirty beyond the typical/ average car. For this reason, we’ve the additional extra add-on‘ Deep Clean’, which can be named if your vehicle is in a state that contains excess or uncommon pollutants.

So do you need a deep clean added to your booking?
Great question, ask yourself, does your car have the following
.
Soiled with slush/ dirt/ dust
Lawn embedded in fabrics
Sand
Pet fur/ hair
Road grime on side panels
Inordinate bug guts, raspberry droppings, tree tire and road navigator
. Redundant rubbish
Redundant staining
Beverage/ Liquid spills
You should also ask yourself
When was your last mobile car wash appointment with us or if you’re knew, when was the last car wash? If we’re talking months, then most likely you’ll need to apply for extra time. We’re assigned a set amount of time to perform your mobile car wash package, so the further time spent on one area beyond the assigned time, the lower time we’ve for other areas of the vehicle. At least with a deep clean, we can resolve time accordingly to ensure the necessary areas are dived effectively.
Did you just take it on a long road trip or regularly travel?
Is this your work vehicle and do you carry numerous tools or deliver products?
Do you travel with kiddies or favas frequently?
Do you tend to eat in the car frequently?
Of course, these are just some questions to consider and not all cars are driven inversely. Still, our Mobile Car Wash Professionals are trained to inspect vehicles prior to cleaning and will determine whether a vehicle may require a Deep Wash if necessary.

Booking a mobile car wash in Melbourne Australia has never been this easy

Simply view our interior and exterior detailing packages then
If you formerly know exactly what mobile car wash package you need for your car
Select your day, time and input your address, along with a many other details in just 60 seconds. Also seamlessly pay on the day of your service. You do not have to worry about manually paying as all of this is automatic through our system. Our business is SSL encrypted and works alongside Stripe the payment processor giant
Because we know you have a million and one effects to do each day, we will shoot you an email and SMS reminder 24 hours prior to your booking. Please do check your spam folder as the email can at times appear there.
In the rare occurrence that we will be arriving late to your mobile car wash booking, we will give you a courtesy call to update on our whereabouts. This can be the case at times where previous bookings demand extra time and add-on services.
Still, simply email us at info@carwash.org.au, * If you’re having difficulties carwash.org.au or contact us on 0478 954 151 for one of our friendly staff members to assist you.

To sign up for a recurring plan, place a booking on the carwash website. You’ll be able to select a frequency (weekly, fortnightly, monthly) add any additional services, and pay for your first booking. After your first booking, your next recurring car washes will be scheduled automatically for the same time and day based on the frequency you selected and you’ll be billed after the service has been completed.

Absolutely not! We actually encourage you to spend your free time however you like, other than cleaning your car of course! We’re on a mission to deliver you the Melbourne Australia best mobile car wash experience, directly to your driveway – it’s why we are here. Just relax and do the things you want to do, while we return your keys to a perfectly clean car.

Cleaning multiple vehicles can be performed, as we most frequently deal with fleet management for commercial company cars. So if you have a particular request, we ’d love to get in touch.

Still, you’re more than welcome to add in more vehicles to your existing booking, given that we’ve enough time to do so, If we’re onsite. Please do notify us with early notice so that we can schedule the day accordingly and shuffle bookings where necessary.
Still, you can call us on 0478 954 151 and inform us of the new additions or alternatively login into your dashboard and update your existing booking yourself, If this is prior to your booking.

Unfortunately not. We operate off a simple cashless system through our online booking system that accepts Credit Cards. For security reasons, using a cashless system ensures greater safety and convenience for both customer and professional as there’s no cash on the premises.

Simply click on ‘Apply as Professional’ on our homepage and follow the easy instructions on that page.

Once you have made your booking and ready for your car wash professional to arrive. Please do the following:

Remove all valuables and items from the car such as clothing, drink bottles and etc. The last thing you’d want is for our vacuum cleaners to suck up your belongings, keep them stored away safely. This also includes removing items from the trunk/boot.
Be ready to greet our friendly Car Wash Professional, depending on your car wash package, we may need your keys.
Please allow a parking space for our professional to park their vehicle. It makes it a whole lot easier to bring across all the relevant cleaning tools and equipment.
Be prepared to show where the outdoor water tap is and an accessible power point outlet closest to your vehicle.
Relax! We will let you know when we are done and hand over your keys to a flawlessly clean car.

At Car Wash, we service everything from your nifty micro hatchbacks to caravans and mini trucks, yes the whole lot. Because we receive vehicles in all sorts of sizes and shapes, we do charge a higher price for larger vehicles. As you can imagine, the time take to clean a truck in comparison to a small hatchback would be up 2 to 3 times longer in time required.

Due to the extra time and supplies necessary to complete the job, we have separate pricing for each vehicle type/size for each car detailing package, this will apply to both interior and exterior car detailing. Please refer to the booking page to view the pricing differences for larger vehicle types. Upon selection of your vehicle type and package, you will see the booking summary update with the new price.

We have a number of options for you to contact us for all your car cleaning needs

Talk to our chat assistant live on our homepage, just hit the icon on the bottom right-hand corner and we will be in contact with you immediately. If not shortly, excuse us as we can be quite busy at times and will do our best to return your reply as soon as possible.
Contact us by email at info@carwash.org.au
Contact us by phone and call us on 478 954 151 during business hours 8am to 5pm, 7 days a week.

Well our raving 5-star Google Reviews says it all…our secret recipe isn’t so secret frankly speaking. Just a matter of using highly vetted mobile car wash professionals with the skills and passion to get your ride to a schmick condition.

We only work with the best, to deliver nothing but the best. We achieve this through our rigorous recruitment process.
All our Professional Car Detailers, must go through our multi-step hiring process to ensure that they are well suited to the job.
By listening to our customers. We encourage customers to rate our car wash professionals after each wash, this ensures that we deliver nothing but a clean car every time using highly-rated professionals.
We encourage the use of high-grade cleaning products and equipment, for both safety and effectiveness.
We also provide our car wash professionals access to cleaning guides so that they can stay updated with the latest products and most advanced techniques on the market. They never stop learning and we never stop growing!

Our large team of automotive detailing experts service pretty much all of Melbourne Australia.

Our car wash professionals operate from 8am to 5pm, but if you wish to work outside these hours, we may still be able to accommodate, just get in touch with us so we can arrange something. Especially during the hot Summer season and during daylight savings, we may provide extra flexibility given that there are workable conditions.
We may be contacted anytime throughout the day via email (info@carwash.org.au) or our live chat support system. For a more immediate response, you can contact us directly on 478 954 151
Some of the popular areas that we service include: Parramatta, Liverpool, Hornsby, Castle Hill, Blacktown, Sydney and Sutherland Shire

Cleaning multiple vehicles can be performed, as we most often deal with fleet management for corporate company cars. So if you have a particular request, we’d love to get in touch.

If we are onsite, you are more than welcome to add in more vehicles to your existing booking, given that we have enough time to do so. Please do notify us with early notice so that we can schedule the day accordingly and shuffle bookings where necessary.

If this is prior to your booking, you can call us on 478 954 151 and inform us of the new additions or alternatively login into your dashboard and update your existing booking yourself.

We don’t perform any of the following services:

Dent Repair
Heavy Scratch Repair
Hail Damage
Spray Painting
Insect infestation
Removalist jobs – packing in and out vehicles for move aways
Leather or Fabric Repair
Interior Car Repairs
Window Repairs

Once you have made your booking and ready for your car wash professional to arrive. Please do the following:

Remove all valuables and items from the car such as clothing, drink bottles and etc. The last thing you’d want is for our vacuum cleaners to suck up your belongings, keep them stored away safely. This also includes removing items from the Car/boot.
Be ready to greet our friendly Car Wash Professional, depending on your car wash package, we may need your keys.
Please allow a parking space for our professional to park their vehicle. It makes it a whole lot easier to bring across all the relevant cleaning tools and equipment.
Be prepared to show where the outdoor water tap is and an accessible power point outlet closest to your vehicle.
Relax! We will let you know when we are done and hand over your keys to a flawlessly clean car.